Return & Refund Policy

RETURN POLICY

At Teesdrip, customer satisfaction is important to us.

We accept eligible returns in accordance with the conditions described below.

RETURN PERIOD

Customers may request a return within 30 days of receiving their order.

To start a return, please contact:

service@teesdrip.com

Please contact us before sending any item back.

RETURN CONDITIONS

To be eligible for a return, the item should generally:

• Be unused and unworn
• Be in its original condition
• Be free from damage caused by the customer
• Include original packaging where applicable
• Be returned within the applicable return period

Certain products may not be eligible for return due to their nature.

NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, certain items may not be eligible for return, including:

• Personalized or customized products
• Products made according to customer specifications
• Items that have been used, worn, washed, altered, or damaged after delivery
• Certain hygiene-sensitive products
• Clearance or final-sale items where clearly identified at the time of purchase

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or materially different from what you ordered, please contact us as soon as possible.

Please provide:

• Order number
• Description of the issue
• Photos or other relevant evidence

We will review the issue and provide appropriate instructions.

RETURN AUTHORIZATION

Please do not send products to our registered office address unless our customer service team specifically instructs you to do so.

After your return request is reviewed and approved, we will provide the applicable return instructions and return address.

RETURN SHIPPING

Unless the item is defective, damaged, incorrectly supplied, or otherwise covered by applicable consumer law, customers may be responsible for return shipping costs.

Refunds do not automatically include original shipping charges unless required by applicable law or otherwise stated by us.

REFUNDS

After an approved return is received and inspected, we will determine whether the refund is eligible.

Approved refunds will generally be issued to the original payment method.

The time required for the refund to appear in your account may depend on your bank or payment provider.

EXCHANGES

If you need a different size, color, or product, please contact us before returning the item.

Depending on inventory availability, we may provide exchange instructions or recommend placing a new order.

CONTACT

For return and refund requests:

service@teesdrip.com

BUSINESS INFORMATION

Xi'an Hengchuan Information Technology Co., Ltd.

Unified Social Credit Code:
91610131MAKDPTU444

Registered Address:
Units 408–A507, 4th Floor,
Zhongtian International Building,
No. 29 Beidajie, Lianhu District,
Xi'an City, Shaanxi Province, China